Frequently Asked Questions
Everything you need to know about our premium rugs and services.
What materials are used in Waft rugs?
We use a variety of high-quality materials including premium wool, sustainable jute, and durable synthetic fibers designed to withstand high traffic while maintaining a soft feel.
How long does shipping take?
Orders are typically processed within 24-48 hours. Shipping usually takes 3-7 business days depending on your location and the size of the rug.
Can I return my rug if it doesn't fit my space?
Yes, we offer a 14-day return policy. The rug must be in its original condition and packaging. Please contact our support team to initiate a return request.
How do I clean and maintain my rug?
We recommend regular vacuuming without a beater bar. For spills, blot immediately with a clean, dry cloth. For deep cleaning, professional rug cleaning is recommended once every 1-2 years.
Do you offer custom sizes for your collections?
Currently, we offer a wide range of standard sizes. Please check the specific product page for available dimensions, or contact our team for bulk order inquiries.
What payment methods do you accept?
We accept all major credit cards, Mada, Apple Pay, and secure installments through Tabby or Tamara to make your purchase more convenient.