Returns & Exchanges
At Weft Carpets, we ensure your home decor experience is seamless by offering a flexible return and exchange policy for our premium rug collections. If you are not completely satisfied with your purchase, you can initiate a return within 14 days of delivery.
Initiate Request
Contact our customer support team or log in to your account to submit a return request with your order number and reason for return.
Package Your Item
Carefully roll the carpet in its original protective packaging to ensure it remains clean and undamaged during the transit process.
Schedule Pickup
Our logistics partner will coordinate a convenient time to collect the package directly from your doorstep at no additional hassle.
Quality Check & Refund
Once our specialists inspect the returned item for quality assurance, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing